10 AAR Doing it right for our customers Putting quality first In our industry, quality has a direct impact on flight safety. For the sake of AAR’s customers, our third-party business partners and the flying public, we have a responsibility to make sure that every solution and service we provide meets the highest standards for safety. How we own it • Ensure that our solutions and services comply with all relevant quality policies, work processes and instructions. • Always meet contractual and regulatory requirements. • Speak up about any known or suspected quality issue. See the Health and Safety Program policy for more information. Competing fairly Speaking honestly about our solutions and services We want to do business with integrity and succeed on the merits of AAR’s solutions and services—never because of dishonest business practices. In order to meet this commitment, it is important that we are always truthful when speaking to others about AAR’s offerings. How we own it • Do not exaggerate or misstate facts about our services and solutions. • Make sure that our sales and marketing materials depict AAR’s solutions and services honestly and fairly. • Do not make false claims about our competitors or their products and services. • Never misrepresent yourself or use dishonest methods to gather competitive information. Karl is a supervisor at an AAR component repair facility. Sometimes, when he is overseeing or inspecting overhauled components completed by an experienced technician he knows and trusts, he saves time by just signing the paperwork without really checking the component. Is Karl Doing It Right? Absolutely not. Even if Karl thinks he can trust the technician, he has a responsibility to inspect the components thoroughly to ensure that they meet AAR’s quality and safety standards. Doing so ensures that the work was performed in accordance with regulatory standards and that our customers receive the best possible solutions while continuing to uphold AAR’s reputation for integrity and quality.