5 Code of Conduct We own it: an introduction to our Code Why do we follow the C ode? Each of us plays an important role in AAR’s ethical culture and contributes to the Company’s reputation for integrity. We all must meet high standards when acting on behalf of or representing AAR. How we own it • When dealing with the public, government officials, customers, fellow employees and our third-party business partners, we must always act with honesty and fairness. • Remember that any time you are on AAR premises, wearing clothing with AAR’s logo or working on AAR’s behalf, your personal conduct sends a powerful message about AAR as an organization, and you should consistently demonstrate AAR’s high standards to the public. • Leaders, in particular, set an example for “doing it right” at AAR. Anyone in a leadership position is expected to: • Act as an ethical role model for everyone around them • Create an open-door environment that encourages other employees to ask questions and raise concerns • Handle reports and questions appropriately and escalate concerns, as needed • Watch for, guard against and report any signs of retaliation Creating an Open-Door Environment One of the most important responsibilities that leaders have is creating an open-door environment. What does that mean? In an open-door environment, employees feel comfortable approaching their manager or another member of management with a question or concern—regardless of their seniority, their position at AAR or any other factor. In the aviation industry, we think of this concept by another name: crew coordination. Members of a flight crew know that it is vital to create a welcoming environment where everyone feels comfortable raising concerns about safety, regardless of rank. This collaborative environment is key to having a safe and successful flight. The same is true for us at AAR. For AAR to succeed, we must work together to create an open-door environment where employees can “cross check” an issue with their manager or another leader.